Unless stated otherwise, prices are per room for the selected occupancy and dates.

Are prices per room or per person?

It depends on the rate:<ol><li data-list="bullet">Pay Now (prepaid/Merchant): Bookini (or our payment partner) charges your card.</li><li data-list="bullet">Pay at Property (Agent): You’ll pay the property directly at check-in/out.</li><li data-list="bullet"> This is clearly shown at checkout and on your confirmation.</li></ol>

Will I pay now or at the property?

Most rates require a valid card. A few pay-at-property options may allow alternate methods (per property policy).

Can I book without a card?

Right on the rate card, before you pay, and on your confirmation email/app receipt. Deadlines use the property’s local time.

Where can I see cancellation and change rules?

Add them during booking under “Special Requests.” We pass them to the property, but they’re not guaranteed unless the property confirms

How do I make special requests (e.g., twin beds, high floor)?

Accessible amenities are listed in the property details. If a feature is essential, contact us or the property before booking for written confirmation.

What about accessibility features?

Pet policies vary by property. Service animals are accepted as required by law. Tell the property in advance and review House Rules for fees/restrictions.

Do you allow pets or service animals?

Check spam/junk and your account trips. Still missing it after 10 minutes? Contact support with your name, dates, and property.

I booked but didn’t get a confirmation—what now?

Prepaid rates: Usually at booking.Flexible rates: A pre-auth/hold may be placed; final charge may occur at the property. Exact timing appears at checkout and in your email.

When will my card be charged?

We display prices in your chosen currency where possible. The actual charge may be in the property’s or Bookini’s billing currency; your bank may apply its own FX rate/fees.

What currency is charged?

Yes—use the guest details fields for each room. The main guest must present a matching ID at check-in unless the property states otherwise.

Can I book multiple rooms or for someone else?

A government-issued photo ID matching the main guest name and, if applicable, the payment card used to book.

What do I need at check-in?

Subject to availability and fees. Add a request in your booking and confirm directly with the front desk close to arrival.

Can I get early check-in or late check-out?

Never exceed max occupancy. Day visitors may require registration; overnight guests must be added to the booking (fees may apply).

Can extra guests or visitors join?

Only if the property designates smoking rooms/areas. Violations may incur cleaning fees per in-house rules.

Is smoking allowed?

You’re responsible for damage, missing items, or excessive cleaning caused by you or your invitees. The property may claim against your deposit or payment method after review.

What happens if something gets damaged?

The property is responsible for solutions. We’ll assist with relocation to a comparable option or a refund for unused nights where applicable.

The property can’t honor my booking—what now? (Overbooking)

Use the link in your confirmation or your account → Trips. If your rate allows changes/cancellation, you’ll see options and any fees before confirming.

How do I change or cancel my booking?

If you don’t arrive by the latest check-in time and haven’t informed the property, it’s a no-show—usually treated like a late cancellation and often non-refundable.

What is a no-show?

Once processed, banks typically take 3–10 business days to post refunds (timing varies by bank/card and country).

How long do refunds take?

Non-refundable means exactly that. In unexpected events (e.g., serious disruption), we’ll work with the property to explore options, but changes are not guaranteed.

My rate is non-refundable—any exceptions?

Contact us via your confirmation. We’ll help coordinate options per the booked rate and property policy (date change, voucher, or refund where applicable).

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