Question 1

Are prices per room or per person?

Accepted Answer

Unless stated otherwise, prices are per room for the selected occupancy and dates.

Question 2

Will I pay now or at the property?

Accepted Answer

It depends on the rate:Pay Now (prepaid/Merchant): Bookini (or our payment partner) charges your card.Pay at Property (Agent): You’ll pay the property directly at check-in/out. This is clearly shown at checkout and on your confirmation.

Question 3

Can I book without a card?

Accepted Answer

Most rates require a valid card. A few pay-at-property options may allow alternate methods (per property policy).

Question 4

Where can I see cancellation and change rules?

Accepted Answer

Right on the rate card, before you pay, and on your confirmation email/app receipt. Deadlines use the property’s local time.

Question 5

How do I make special requests (e.g., twin beds, high floor)?

Accepted Answer

Add them during booking under “Special Requests.” We pass them to the property, but they’re not guaranteed unless the property confirms

Question 6

What about accessibility features?

Accepted Answer

Accessible amenities are listed in the property details. If a feature is essential, contact us or the property before booking for written confirmation.

Question 7

Do you allow pets or service animals?

Accepted Answer

Pet policies vary by property. Service animals are accepted as required by law. Tell the property in advance and review House Rules for fees/restrictions.

Question 8

I booked but didn’t get a confirmation—what now?

Accepted Answer

Check spam/junk and your account trips. Still missing it after 10 minutes? Contact support with your name, dates, and property.

Question 9

When will my card be charged?

Accepted Answer

Prepaid rates: Usually at booking.Flexible rates: A pre-auth/hold may be placed; final charge may occur at the property. Exact timing appears at checkout and in your email.

Question 10

What currency is charged?

Accepted Answer

We display prices in your chosen currency where possible. The actual charge may be in the property’s or Bookini’s billing currency; your bank may apply its own FX rate/fees.

Question 11

Can I book multiple rooms or for someone else?

Accepted Answer

Yes—use the guest details fields for each room. The main guest must present a matching ID at check-in unless the property states otherwise.

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