<p>To request a different check-in/-out time, contact the property directly 1 or 2 days before arrival. There's no guarantee, but they might be able to help.</p><br>

How do I request early or late check-in/-out?

<p>Click the property name on the confirmation page to visit the property page. You'll see a complete list of property facilities there.<br><br></p>

How do I get more info about a property’s facilities?

<p>To request an extra service like an extra bed, early check-in, or transportation to the property, contact the property directly 1 or 2 days before arrival. There's no guarantee, but they might be able to help.<br><br></p><p><br></p>

How do I request extra services from the property?

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div><strong>Very important</strong>:&nbsp;Only people who are named as drivers on the rental agreement are allowed to drive the car.</div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>That’ll include the ‘main driver’, whose details you provided when booking the car.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div><strong>If</strong>&nbsp;you want someone else named as a driver as well, you can give their details to the counter staff when you pick up the car. There’s normally a charge for this, although some rentals let you add one or more additional drivers at no extra cost.</div></div></div></div></div>

What does ‘additional driver’ mean - and do I have to pay to add one?

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>Different rental companies sell different kinds of additional cover, but the most common is Super Collision Damage Waiver (SCDW). Depending on the company, an SCDW policy might:</div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ol><li>Cover parts of the car (e.g. windows and tyres) that aren’t covered by the standard Collision Damage Waiver (CDW)</li><li>Reduce the excess (the bit that you'd have to pay if there's any damage to something covered by the car’s protection)</li><li>Reduce the excess to zero, so you wouldn’t have to leave a deposit at pick-up – or pay anything for damage to something covered by the car’s protection.</li><li>Before you buy any cover, it's always a good idea to find out how much the excess is, as well as what the policy includes / excludes.</li></ol></div></div></div></div>

What additional cover can I buy at the rental counter?

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>You can request one or more child seats when you're booking your car.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div><strong><u>Please note</u></strong>:&nbsp;Unless it's included in the cost of the rental, you'll pay for it when you pick up your car - and until you’ve paid for it, there’s no guarantee that it’ll be in stock.</div></div></div></div></div>

How do I request a child seat?

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>In most cases, you’ll pay for them when you get to the rental counter.</li></ul></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>In some cases, you’ll pay for them when you’re booking your car.</li></ul></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>And in some cases, they’ll be included in the price of the car you’re renting.</li></ul></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>When you’re booking your car, we'll make it clear.</li></ul></div></div></div></div>

How do I pay for ‘extras’ (GPS, child seat, additional drivers, etc.)?

<p>You can see whether or not the property has parking under "<strong>Facilities</strong>" before you make a booking. If the property requires you to reserve a space, please contact them directly with the contact details provided in your booking confirmation.</p>

How do I know if there is parking at the property and how can I reserve it?

<p>Under ‘Facilities’ on the property page, you can see a list of all the property’s facilities, activities and services.<br></p>

How do I find out if a property has a certain facility (e.g. a lift)?

<p>If the property has luggage storage, you'll see it displayed on the property page under "Facilities". For more information about luggage storage, please reach out to the property directly using the contact details provided in your booking confirmation.<br><br></p>

Can the property store my luggage before check-in or after check-out?

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div><ul style="list-style-type: square;"><li>MasterCard</li><li>Visa</li><li>American Express</li><li>JCB</li><li>Diners Club</li><li>Discover</li><li>Union Pay</li><li>Carte Bancaire</li><li>PayPal</li><li>Apple Pay</li><li>Google Pay</li></ul></div></div></div></div></div>

What payment methods are accepted?

<div class=""><div class=""><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div class=""><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>Some of our properties require a prepayment, also known as a deposit, before you stay. This prepayment can be up to the total cost of the booking, or just part of it. The rest is then paid when you stay at the propert.<br><br>However, for some properties there is no deposit required, and you’ll pay the amount in full when you stay at the property. It’s best to check the payment policies in your confirmation for more details.</div>&nbsp;</div></div></div></div></div></div></div></div></div>

Can I pay with a deposit, or prepayment?

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>In most cases, no action is required from you. As outlined in the payment policy for your booking, this is likely just a prepayment for all or part of the total cost.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>If there is no prepayment policy, then the property may have taken a test payment from your card. This is a temporary hold, that’s used to guarantee your booking, and will be returned to you.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>If you still feel the charge is unexpected, you can contact us for assistance. We can only contact the property on your behalf after you have submitted proof of charge.</div></div></div></div></div>

I’ve been charged. Do I need to do anything?

<div class=""><div class=""><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div class=""><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>You can find the payment policy in your booking confirmation, in the pricing section. This section also includes a price breakdown, and the accepted payment methods.</div>&nbsp;</div></div></div></div></div></div></div></div></div>

Where can I see the payment policy for my booking?

<p>Very likely, yes. Properties usually accept payment for the stay with a different card or cash. To confirm that paying with a different credit card is okay, contact the <u>property</u>.</p>

Can I pay for my stay with a different credit card than the one used to book?

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>Generally, the property is responsible for charging your card. If payment is instead handled by Booking.com, this will be stated clearly in your booking confirmation.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>You can commonly expect to pay upon check-in or check-out at the property. However there are some exceptions, such as those properties that require a prepayment for all or some of the total amount. Again, this will be stated clearly in your confirmation and payment policies.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>If there is no prepayment policy, it’s also possible that the property may take a test payment from your card before you stay. This is a temporary hold, that’s used to validate your card and guarantee your booking. Unlike a real charge, this test payment will be returned to your card.</div></div></div></div></div>

Who is going to charge my credit card, and when?

<p>If you have a free cancellation booking, you won't pay a cancellation fee. If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property. You will pay any additional costs to the property.</p>

If I need to cancel my booking, will I pay a fee?

<div class=""><div class=""><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div class=""><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>You can find this in your booking confirmati</div>&nbsp;</div></div></div></div></div></div></div></div></div>

Where can I find my property's cancellation policy?

<p style="line-height: 2;">Yes, any cancellation <span style="color: rgb(0, 240, 240);"><strong>fees </strong></span>are <s>determined </s>by the property and listed in your cancellation policy. You will pay any additional costs to the property.<br></p>

Can I cancel my booking?

<p>Cancelling a Non-Refundable booking normally incurs a charge. However, you may have the option to request free cancellation when managing your booking. This sends a request to the property, who may decide to waive your cancellation fee. It is not possible to change dates for a Non-Refundable booking, though it is possible to re-book for your desired dates if your waive fees request is successful.</p>

Can I cancel or change my dates for a non-refundable booking?

<p>After you cancel a booking with us, you should receive an email confirming the cancellation. Check your inbox and spam/junk mail folders. If you don’t receive an email within 24 hours, please contact the property to confirm they got your cancellation.</p>

How do I know if my booking was cancelled?

<p>It can take as little as 30 minutes and up to 12 hours to charge your electric car. This depends on the car you choose and the speed of the charging point. A typical electric car (60kWh battery) takes just under 8 hours at most to fully charge with a 7kW charging point. Many public charging stations are equipped with fast chargers. These can reach 50% charge within 30 minutes.</p>

How long does it take to charge an electric car?

<p>It's possible to charge your electric car at public charging stations. They can be free, pay-as-you-go or subscription-based, with prices set by energy companies or property owners. Some car manufacturers, such as Hyundai, Nissan and Tesla, may provide free charging stations along larger motorways for cars of their make. You can also charge your electric car at home using a dedicated home charger (included with your car) that plugs into an ordinary socket.</p>

How much does it cost to charge an electric car?

<p>The distance an electric car can drive on a full charge is referred to as its range. On average, fully electric cars have a range of around 250 miles on a single charge. However, newer models from companies like Tesla and Mercedes can go as far as 600 miles on one charge.</p>

How far can an electric car drive on a single charge?

<p>While renting an electric car can be slightly more expensive, charging a battery tends to be cheaper than filling a fuel tank. Electric cars are also often exempt from additional charges in low-emission zones in cities, and they can be cheaper or even free to park in many places.</p>

Is it more expensive to rent an electric car?

<p>Cities typically have electric car charging maps online, showing where you can charge your electric car. On the road, you can download one of several apps that show you available charging points and the distance to the nearest speed-charging points. Google Maps, Waze and other navigational apps also have a feature to highlight these points in your journey. Check out charge maps such as PlugShare to set yourself up for your journey by planning your stops.</p>

How can I find the nearest charging point?

<p>Most electric car manufacturers recommend that you stick to between 20-80% battery charge. How often you need to charge to stay within this range depends on how frequently - and how far - you’re driving your electric car.</p>

Should I charge my electric car every day?

<p>Only the property can provide an invoice for your completed stay. To receive it quickly, make your request at the property before check out, or contact them directly.</p>

How can I get an invoice?

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>Properties request this to confirm your reservation. You may be pre-authorised* to ensure that your credit card is valid and has sufficient funds, or in some cases, your details are used to pay for your stay when you book.</div><p><br></p></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div><em>*A pre-authorisation is a temporary hold on an amount to ensure your card is valid and has sufficient funds. The amount held will be returned to your account after a certain period of time, which depends upon the property and your card provider.</em></div></div></div></div></div>

Why do I need to provide my credit card details?

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>Generally, the property is responsible for charging your card. If payment is instead handled by Booking.com, this will be stated clearly in your booking confirmation.</div><p><br></p></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>You can commonly expect to pay upon check-in or check-out at the property. However there are some exceptions, such as those properties that require a prepayment for all or some of the total amount. Again, this will be stated clearly in your confirmation and payment policies.</div><p><br></p></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>If there is no prepayment policy, it’s also possible that the property may take a test payment from your card before you stay. This is a temporary hold, that’s used to validate your card and guarantee your booking. Unlike a real charge, this test payment will be returned to your card.</div></div></div></div></div>

<p>Use the link in your confirmation or your account → Trips. If your rate allows changes/cancellation, you’ll see options and any fees before confirming.</p>

How do I change or cancel my booking?

<p>If you don’t arrive by the latest check-in time and haven’t informed the property, it’s a <strong>no-show</strong>—usually treated like a late cancellation and often <strong>non-refundable</strong>.</p>

What is a no-show?

<p>Once processed, banks typically take <strong>3–10 business days</strong> to post refunds (timing varies by bank/card and country).</p>

How long do refunds take?

<p>Non-refundable means exactly that. In unexpected events (e.g., serious disruption), we’ll work with the property to explore options, but changes are <strong>not guaranteed</strong>.</p>

My rate is non-refundable—any exceptions?

<p>Contact us via your confirmation. We’ll help coordinate options per the booked rate and property policy (date change, voucher, or refund where applicable).</p>

What if my plans change due to force majeure (e.g., natural disaster)?

<p>A <strong>government-issued photo ID</strong> matching the main guest name and, if applicable, the <strong>payment card</strong> used to book.</p>

What do I need at check-in?

<p>Subject to availability and fees. Add a request in your booking and confirm directly with the front desk close to arrival.</p>

Can I get early check-in or late check-out?

<p>Never exceed max occupancy. Day visitors may require registration; overnight guests must be added to the booking (fees may apply).</p>

Can extra guests or visitors join?

<p>Only if the property designates smoking rooms/areas. Violations may incur <strong>cleaning fees</strong> per in-house rules.</p>

Is smoking allowed?

<p>You’re responsible for damage, missing items, or excessive cleaning caused by you or your invitees. The property may claim against your deposit or payment method after review.</p>

What happens if something gets damaged?

<p>The property is responsible for solutions. We’ll assist with <strong>relocation to a comparable option</strong> or a <strong>refund</strong> for unused nights where applicable.</p>

The property can’t honor my booking—what now? (Overbooking)

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>Most bookings are confirmed straight away, so please check your spam folder if there’s nothing in your inbox.</div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>You can always check the status of your booking online:<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div><strong>If you’re using the app</strong>, tap ‘Bookings’ at the bottom of the screen.</div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div><strong>If you’re using the website</strong>, make sure you’re signed in and on the ‘Car rentals’ page - then hit ‘Manage booking’ at the top.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div><strong>What’s the status?</strong></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>If you find that your booking isn’t confirmed yet, we’re working on it - and we’ll email you as soon as it is. In the unlikely event that we run into any problems, we’ll let you know as soon as we can.</div></div></div></div></div>

What if I haven’t received my booking confirmation?

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>The main driver will need to present a credit card in their own name to cover the security deposit. Very few rental companies accept debit cards for the deposit - please check the car’s rental terms.</div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>They’ll also charge you for:<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>1. any extras (GPS, child seats, etc.)</div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>2. any fees (young driver fee, one-way fee, etc.)</div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>3. any additional cover that you buy from them.</div></div></div></div></div>

Will I have to pay for anything when I pick up my car?

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div><strong>If you’re using the app</strong>, tap ‘Bookings’ at the bottom of the screen.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div><strong>If you’re using the website</strong>, make sure you’re signed in and on the ‘Car rentals’ page - then hit ‘Manage booking’ at the top.</div></div></div></div></div>

How do I access my booking online?

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>If you cancel&nbsp;<strong>more than&nbsp;48 hours </strong>before your rental is due to start, you’ll receive a full refund*.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>If you cancel<strong>&nbsp;less than&nbsp;48 hours</strong> before, or while you’re at the rental counter at pick-up time, we’ll refund* what you paid&nbsp;minus&nbsp;the cost of 3 days of your rental - so there won’t be any refund if your car was booked for 3 days or less.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>If you cancel&nbsp;<strong>after</strong>&nbsp;your rental is due to start (or you just don’t turn up) you’ll receive no refund.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div><em>* Unless you’ve booked a car that’s labelled ‘non-refundable’.</em></div></div></div></div></div>

What if I need to cancel my booking?

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>First of all, there may be a fee for this.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>Picking your car up in one country and dropping it off in another?<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>1. If you’re booking online, just enter your pick-up location&nbsp;and&nbsp;drop-off location on our homepage.</div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>2. If you’re booking on the phone, just tell us.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>Just visiting another country - then coming back to the pick-up location?<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>1. If you’re booking online, open the car’s rental terms, go to the ‘Extra Services (Payable at Counter)’ section, and check out ‘Cross-Border’ and ‘Boundary rules</div></div></div></div></div>

What if I want to take my rental car to another country?

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>t is available only after booking with us and before the rental’s start date.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>It does not apply to deals that are part of a promotional offer with the other operator, or to insurance products.</div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>Please note that ‘like-for-like’ means comparable in terms of car type, pick-up and drop-off dates, location(s), terms and conditions, and any relevant fees (including additional driver fees) or extra equipment.<br>For example, if the other operator’s price is for a rental with the same pick-up and drop-off locations, but our price includes a one-way fee, this will not be considered like-for-like.</div></div></div></div></div>

What is the Price Match Guarantee and how does it work?

<p>Unless stated otherwise, prices are <strong>per room</strong> for the selected occupancy and dates.</p>

Are prices per room or per person?

<p>It depends on the rate:</p><ol><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span><strong>Pay Now (prepaid/Merchant):</strong> Bookini (or our payment partner) charges your card.</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span><strong>Pay at Property (Agent):</strong> You’ll pay the property directly at check-in/out.</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span> This is clearly shown at checkout and on your confirmation.</li></ol>

Will I pay now or at the property?

<p>Most rates require a valid card. A few pay-at-property options may allow alternate methods (per property policy).</p>

Can I book without a card?

<p>Right on the rate card, before you pay, and on your confirmation email/app receipt. Deadlines use the <strong>property’s local time</strong>.</p>

Where can I see cancellation and change rules?

<p>Add them during booking under <strong>“Special Requests.”</strong> We pass them to the property, but they’re <strong>not guaranteed</strong> unless the property confirms</p>

How do I make special requests (e.g., twin beds, high floor)?

<p>Accessible amenities are listed in the property details. If a feature is essential, contact us or the property <strong>before booking</strong> for written confirmation.</p>

What about accessibility features?

<p>Pet policies vary by property. <strong>Service animals</strong> are accepted as required by law. Tell the property in advance and review House Rules for fees/restrictions.</p>

Do you allow pets or service animals?

<p>Check spam/junk and your account trips. Still missing it after 10 minutes? Contact support with your name, dates, and property.</p>

I booked but didn’t get a confirmation—what now?

<p><strong>Prepaid rates:</strong> Usually at booking.</p><p><strong>Flexible rates:</strong> A pre-auth/hold may be placed; final charge may occur at the property.</p><p> Exact timing appears at checkout and in your email.</p>

When will my card be charged?

<p>We display prices in your chosen currency where possible. The actual charge may be in the property’s or Bookini’s billing currency; your bank may apply its own FX rate/fees.</p>

What currency is charged?

<p>Yes—use the <strong>guest details</strong> fields for each room. The <strong>main guest must present a matching ID</strong> at check-in unless the property states otherwise.</p>

Can I book multiple rooms or for someone else?

<p>You can find the room and property facilities in your booking confirmation.<br></p>

How do I get more information about the room or property's facilities?

<p>It depends on the property's policy. Additional costs for children, including extra beds/cots, are not included in the reservation price. Please contact the property directly for this information.</p>

Is it possible to get an extra bed or cot for a child?

<p><span style="color: rgb(26, 26, 26); font-family: BlinkMacSystemFont, -apple-system, &quot;Segoe UI&quot;, Roboto, Helvetica, Arial, sans-serif; font-size: 14px;">Be sure to check your email inbox, spam and junk folders. If you still can't find your confirmation, go to booking.com/help and we'll resend it to you.</span></p>

I can't find my confirmation email. What should I do?

<p>Additional costs for children, if any, are not included in the reservation price. Please check with the property directly to see if and when you'll pay for your child(ren).</p>

Will I pay the full price for my children?

<p>A Double Room has one double bed and a Twin Room has 2 single beds. If a room is called Double/Twin, it can be set up for either type. The property will do its best to accommodate your needs.</p>

What's the difference between a Double room and a Twin room?

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>This depends on the property who will do their best to meet your needs, but cannot guarantee your request.<br>You can do either of the following:</div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Request an early or late check-in/check-out</li></ul></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Contact the property</li></ul></div></div></div></div>

I will be arriving outside check-in hours. Can I still check-in?

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>Yes! You can make changes to your booking from your confirmation email or at Booking.com. Depending on the property's policy, you can do the following:</div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Change check-in/out times</li></ul></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Change date</li></ul></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Cancel booking</li></ul></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Edit credit card details</li></ul></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Change guest details</li></ul></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Select bed type</li></ul></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Change room type</li></ul></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Add a room</li></ul></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Add a meal</li></ul></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Make a request</li></ul></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Contact the property</li></ul></div></div></div></div>

Často kladené otázky

Booking

Changes, cancellations & refunds

Check-in, During stay & In-House rules

Společnost

Hotely

Nabídky

Naše síť

Právní

Podpora

Přístup do vašeho prostoru

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Platební metody

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