Question 1

How do I change or cancel my booking?

Accepted Answer

Use the link in your confirmation or your account → Trips. If your rate allows changes/cancellation, you’ll see options and any fees before confirming.

Question 2

What is a no-show?

Accepted Answer

If you don’t arrive by the latest check-in time and haven’t informed the property, it’s a no-show—usually treated like a late cancellation and often non-refundable.

Question 3

How long do refunds take?

Accepted Answer

Once processed, banks typically take 3–10 business days to post refunds (timing varies by bank/card and country).

Question 4

My rate is non-refundable—any exceptions?

Accepted Answer

Non-refundable means exactly that. In unexpected events (e.g., serious disruption), we’ll work with the property to explore options, but changes are not guaranteed.

Question 5

What if my plans change due to force majeure (e.g., natural disaster)?

Accepted Answer

Contact us via your confirmation. We’ll help coordinate options per the booked rate and property policy (date change, voucher, or refund where applicable).

Questions fréquemment posées

Changes, cancellations & refunds

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