<p>You can find the room and property facilities in your booking confirmation.<br></p>

How do I get more information about the room or property's facilities?

<p>It depends on the property's policy. Additional costs for children, including extra beds/cots, are not included in the reservation price. Please contact the property directly for this information.</p>

Is it possible to get an extra bed or cot for a child?

<p><span style="color: rgb(26, 26, 26); font-family: BlinkMacSystemFont, -apple-system, &quot;Segoe UI&quot;, Roboto, Helvetica, Arial, sans-serif; font-size: 14px;">Be sure to check your email inbox, spam and junk folders. If you still can't find your confirmation, go to booking.com/help and we'll resend it to you.</span></p>

I can't find my confirmation email. What should I do?

<p>Additional costs for children, if any, are not included in the reservation price. Please check with the property directly to see if and when you'll pay for your child(ren).</p>

Will I pay the full price for my children?

<p>A Double Room has one double bed and a Twin Room has 2 single beds. If a room is called Double/Twin, it can be set up for either type. The property will do its best to accommodate your needs.</p>

What's the difference between a Double room and a Twin room?

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>This depends on the property who will do their best to meet your needs, but cannot guarantee your request.<br>You can do either of the following:</div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Request an early or late check-in/check-out</li></ul></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Contact the property</li></ul></div></div></div></div>

I will be arriving outside check-in hours. Can I still check-in?

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>Yes! You can make changes to your booking from your confirmation email or at Booking.com. Depending on the property's policy, you can do the following:</div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Change check-in/out times</li></ul></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Change date</li></ul></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Cancel booking</li></ul></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Edit credit card details</li></ul></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Change guest details</li></ul></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Select bed type</li></ul></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Change room type</li></ul></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Add a room</li></ul></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Add a meal</li></ul></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Make a request</li></ul></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><ul><li>Contact the property</li></ul></div></div></div></div>

Can I make changes to my booking? I.e, change dates

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>Most bookings are confirmed straight away, so please check your spam folder if there’s nothing in your inbox.</div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>You can always check the status of your booking online:<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div><strong>If you’re using the app</strong>, tap ‘Bookings’ at the bottom of the screen.</div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div><strong>If you’re using the website</strong>, make sure you’re signed in and on the ‘Car rentals’ page - then hit ‘Manage booking’ at the top.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div><strong>What’s the status?</strong></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>If you find that your booking isn’t confirmed yet, we’re working on it - and we’ll email you as soon as it is. In the unlikely event that we run into any problems, we’ll let you know as soon as we can.</div></div></div></div></div>

What if I haven’t received my booking confirmation?

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>The main driver will need to present a credit card in their own name to cover the security deposit. Very few rental companies accept debit cards for the deposit - please check the car’s rental terms.</div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>They’ll also charge you for:<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>1. any extras (GPS, child seats, etc.)</div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>2. any fees (young driver fee, one-way fee, etc.)</div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>3. any additional cover that you buy from them.</div></div></div></div></div>

Will I have to pay for anything when I pick up my car?

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div><strong>If you’re using the app</strong>, tap ‘Bookings’ at the bottom of the screen.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div><strong>If you’re using the website</strong>, make sure you’re signed in and on the ‘Car rentals’ page - then hit ‘Manage booking’ at the top.</div></div></div></div></div>

How do I access my booking online?

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>If you cancel&nbsp;<strong>more than&nbsp;48 hours </strong>before your rental is due to start, you’ll receive a full refund*.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>If you cancel<strong>&nbsp;less than&nbsp;48 hours</strong> before, or while you’re at the rental counter at pick-up time, we’ll refund* what you paid&nbsp;minus&nbsp;the cost of 3 days of your rental - so there won’t be any refund if your car was booked for 3 days or less.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>If you cancel&nbsp;<strong>after</strong>&nbsp;your rental is due to start (or you just don’t turn up) you’ll receive no refund.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div><em>* Unless you’ve booked a car that’s labelled ‘non-refundable’.</em></div></div></div></div></div>

What if I need to cancel my booking?

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>First of all, there may be a fee for this.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>Picking your car up in one country and dropping it off in another?<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>1. If you’re booking online, just enter your pick-up location&nbsp;and&nbsp;drop-off location on our homepage.</div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>2. If you’re booking on the phone, just tell us.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>Just visiting another country - then coming back to the pick-up location?<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>1. If you’re booking online, open the car’s rental terms, go to the ‘Extra Services (Payable at Counter)’ section, and check out ‘Cross-Border’ and ‘Boundary rules</div></div></div></div></div>

What if I want to take my rental car to another country?

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>t is available only after booking with us and before the rental’s start date.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>It does not apply to deals that are part of a promotional offer with the other operator, or to insurance products.</div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>Please note that ‘like-for-like’ means comparable in terms of car type, pick-up and drop-off dates, location(s), terms and conditions, and any relevant fees (including additional driver fees) or extra equipment.<br>For example, if the other operator’s price is for a rental with the same pick-up and drop-off locations, but our price includes a one-way fee, this will not be considered like-for-like.</div></div></div></div></div>

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Our community

Bookini Mirage

Are you a professional photographer and love to travel?

Why choose mirage?

Exposure and exposure

Exhibit your art

Capture and conquer

Travel with us and earn points +100

Frequently asked questions

How do I get more information about the room or property's facilities?

Is it possible to get an extra bed or cot for a child?

I can't find my confirmation email. What should I do?

Will I pay the full price for my children?

What's the difference between a Double room and a Twin room?

I will be arriving outside check-in hours. Can I still check-in?

Can I make changes to my booking? I.e, change dates

What if I haven’t received my booking confirmation?

Will I have to pay for anything when I pick up my car?

How do I access my booking online?

What if I need to cancel my booking?

What if I want to take my rental car to another country?

What is the Price Match Guarantee and how does it work?

Company

Hotels

Offers

Our network

Legal

Support

Company

Hotels

Offers

Our network

Legal

Support

Access your space

Join our network and grow your business

Payment methods

Download Bookini app