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Storyteller

Sage

Sultan

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div><ul style="list-style-type: square;"><li>MasterCard</li><li>Visa</li><li>American Express</li><li>JCB</li><li>Diners Club</li><li>Discover</li><li>Union Pay</li><li>Carte Bancaire</li><li>PayPal</li><li>Apple Pay</li><li>Google Pay</li></ul></div></div></div></div></div>

What payment methods are accepted?

<div class=""><div class=""><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div class=""><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>Some of our properties require a prepayment, also known as a deposit, before you stay. This prepayment can be up to the total cost of the booking, or just part of it. The rest is then paid when you stay at the propert.<br><br>However, for some properties there is no deposit required, and you’ll pay the amount in full when you stay at the property. It’s best to check the payment policies in your confirmation for more details.</div>&nbsp;</div></div></div></div></div></div></div></div></div>

Can I pay with a deposit, or prepayment?

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>In most cases, no action is required from you. As outlined in the payment policy for your booking, this is likely just a prepayment for all or part of the total cost.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>If there is no prepayment policy, then the property may have taken a test payment from your card. This is a temporary hold, that’s used to guarantee your booking, and will be returned to you.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>If you still feel the charge is unexpected, you can contact us for assistance. We can only contact the property on your behalf after you have submitted proof of charge.</div></div></div></div></div>

I’ve been charged. Do I need to do anything?

<div class=""><div class=""><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div class=""><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>You can find the payment policy in your booking confirmation, in the pricing section. This section also includes a price breakdown, and the accepted payment methods.</div>&nbsp;</div></div></div></div></div></div></div></div></div>

Where can I see the payment policy for my booking?

<p>Very likely, yes. Properties usually accept payment for the stay with a different card or cash. To confirm that paying with a different credit card is okay, contact the <u>property</u>.</p>

Can I pay for my stay with a different credit card than the one used to book?

<div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>Generally, the property is responsible for charging your card. If payment is instead handled by Booking.com, this will be stated clearly in your booking confirmation.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>You can commonly expect to pay upon check-in or check-out at the property. However there are some exceptions, such as those properties that require a prepayment for all or some of the total amount. Again, this will be stated clearly in your confirmation and payment policies.<br><br></div></div></div></div></div><div class=""><div class="c4a1759163"><div class="b99b6ef58f f546354b44"><div class="f6e3a11b0d ae5dbab14d e95943ce9b"><div>If there is no prepayment policy, it’s also possible that the property may take a test payment from your card before you stay. This is a temporary hold, that’s used to validate your card and guarantee your booking. Unlike a real charge, this test payment will be returned to your card.</div></div></div></div></div>

Who is going to charge my credit card, and when?

<p>You can see whether or not the property has parking under "<strong>Facilities</strong>" before you make a booking. If the property requires you to reserve a space, please contact them directly with the contact details provided in your booking confirmation.</p>

How do I know if there is parking at the property and how can I reserve it?

<p>Under ‘Facilities’ on the property page, you can see a list of all the property’s facilities, activities and services.<br></p>

How do I find out if a property has a certain facility (e.g. a lift)?

<p>If the property has luggage storage, you'll see it displayed on the property page under "Facilities". For more information about luggage storage, please reach out to the property directly using the contact details provided in your booking confirmation.<br><br></p>

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Frequently asked questions

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Legal

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Payment methods

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Bookini travel

Loyalty program

Earn more

Redeem more

Achieve more

Plan Levels

Storyteller

Sage

Sultan

More bookings = More points & better prices for your stay

Frequently asked questions

What payment methods are accepted?

Can I pay with a deposit, or prepayment?

I’ve been charged. Do I need to do anything?

Where can I see the payment policy for my booking?

Can I pay for my stay with a different credit card than the one used to book?

Who is going to charge my credit card, and when?

How do I know if there is parking at the property and how can I reserve it?

How do I find out if a property has a certain facility (e.g. a lift)?

Can the property store my luggage before check-in or after check-out?

Company

Hotels

Offers

Our network

Legal

Support

Company

Hotels

Offers

Our network

Legal

Support

Access your space

Join our network and grow your business

Payment methods

Download Bookini app