We keep data only as long as necessary:
Account & bookings: duration of your account and typically 5–7 years after your last booking for tax, accounting, and legal purposes.
Support tickets: 2–3 years after resolution.
Marketing: until you unsubscribe or your account is deleted, then placed on a suppression list.

Retention

You provide: name, email, phone, address, billing info, ID if required by law or property; preferences, special requests (e.g., accessibility, dietary), loyalty IDs, support messages, reviews.
Sensitive data (only if you choose to share it): health or accessibility details for your stay. We process these with your consent or where necessary to protect vital interests.

Data we collect

Controller: For the platform, account, marketing, fraud prevention, and payments, Bookini Travel is the data controller.
Properties & partners: Hotels and other suppliers (e.g., transfers, insurance) are independent controllers of guest data they receive from us to deliver your stay/services. Their privacy practices may differ.

Who we are & roles

Depending on your location, you may have rights to:
Access, correct, delete, or port your data.
Withdraw consent at any time (does not affect prior lawful processing).
Opt out of marketing (unsubscribe links or account settings).
We may need to verify your identity and, where permitted, act through an authorized agent.

Your rights & choices

Effective date: 27 August 2025
This Privacy Policy explains how Bookini Travel (“Bookini,” “we,” “us,” “our”) collects, uses, shares, and protects personal data when you use our websites, apps, and services (together, the “Services”). It also explains your rights and choices.
By using the Services, you agree to this Policy and our Terms of Service

Privacy policies — Bookini Travel

Our Services are not directed to children under 16 (or local age of consent). We do not knowingly collect data from children without appropriate consent. If you believe a child provided data, contact us.

Children’s privacy

We use cookies, SDKs, and similar tech to run the site/app, remember preferences, analyze usage, and personalize content/ads (where permitted). You can manage non-essential cookies via Cookie Settings and your browser/app settings.

Cookies & similar technologies

Our services may link to third-party sites or services. Their privacy practices are governed by their policies.

Third-party links

We may update these policies from time to time. We’ll post the new version with a new “Effective date” and, where required, notify you of material changes.

Changes to our privacy policies

We share only as needed with:
Properties & travel suppliers to fulfill your booking.
Payment processors & banks to take/pay refunds.
Technical providers (hosting, storage, communications, customer support, analytics, fraud detection, identity verification).
Authorities or advisors when required by law or to protect rights, safety, and security.
We do not sell personal information.

Sharing your data

When you book, we share necessary data with the selected property/supplier. They may contact you about your stay. Properties and partners are responsible for their own compliance and may have additional privacy policies.

Property & partner policies

We process personal data to:
Provide the services. (manage accounts, process bookings, payments, etc).
Communicate with you (confirmations, updates, support, surveys).
Marketing (newsletters, offers).
Fraud, security & compliance (detect/stop abuse; enforce terms; meet legal obligations incl. tax, accounting, sanctions/KYC where applicable).
 Legal bases: contract; legitimate interests.

How we use data & Legal bases

We use administrative, technical, and physical safeguards, including encryption in transit and at rest (where applicable), access controls, logging/monitoring, and vendor due diligence.
No system is 100% secure; report suspected incidents to security@bookini.travel

Security

We may use limited profiling (e.g., fraud scoring, basic personalization). If automated decisions produce legal or similarly significant effects, you may request human review and express your point of view (where required by law).

Privacy Policy

Company

Hotels

Offers

Our network

Legal

Support

Access your space

Join our network and grow your business

Payment methods

Download Bookini app

Privacy Policy

Retention

Data we collect

Who we are & roles

Your rights & choices

Privacy policies — Bookini Travel

Children’s privacy

Cookies & similar technologies

Third-party links

Changes to our privacy policies

Sharing your data

Property & partner policies

How we use data & Legal bases

Security

Automated decisions & profiling

Company

Hotels

Offers

Our network

Legal

Support

Company

Hotels

Offers

Our network

Legal

Support

Access your space

Join our network and grow your business

Payment methods

Download Bookini app