Question 1

What do I need at check-in?

Accepted Answer

A government-issued photo ID matching the main guest name and, if applicable, the payment card used to book.

Question 2

Can I get early check-in or late check-out?

Accepted Answer

Subject to availability and fees. Add a request in your booking and confirm directly with the front desk close to arrival.

Question 3

Can extra guests or visitors join?

Accepted Answer

Never exceed max occupancy. Day visitors may require registration; overnight guests must be added to the booking (fees may apply).

Question 4

Is smoking allowed?

Accepted Answer

Only if the property designates smoking rooms/areas. Violations may incur cleaning fees per in-house rules.

Question 5

What happens if something gets damaged?

Accepted Answer

You’re responsible for damage, missing items, or excessive cleaning caused by you or your invitees. The property may claim against your deposit or payment method after review.

Question 6

The property can’t honor my booking—what now? (Overbooking)

Accepted Answer

The property is responsible for solutions. We’ll assist with relocation to a comparable option or a refund for unused nights where applicable.

Frequently asked questions

Check-in, During stay & In-House rules

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